I’ve been making a habit to write down the driver and bus number if I spot a problem, like the entire rear of a 38 geary being covered from floor to ceiling with graf. A month after sending in two complaints in a row, I got this email:
From Elvira.Deleon@sfmta.com Thu Oct 12 02:45:31 2006
Subject: 215543
Date: Wed, 11 Oct 2006 19:48:05 -0700
From: “De Leon, Elvira”
To: Mark Ballew
October 11, 2006
Dear Mr. Ballew:
Thank you for your report regarding your experience on the #38 bus on
September 19, 2006.
Your report was forwarded to the Equipment Maintenance Division for
their review and subsequent action.
Again, thank you for your report. I appreciate being kept informed of
San Franciscans’ concerns, as we continue in our efforts to improve the
quality of our transit service. Public feedback is crucial in our
efforts to earn a new reputation with the people of San Francisco.
Sincerely,
Maria Williams
Manager, Passenger Services
SF Municipal Railway
Reference #: 215543
But is it all lip..er.. I mean text service from our friends at the MTA? Probably. 